Here are the questions we are asked, frequently.

If you need support, don't hesitate to contact us at or call us at (650) 382-3282

How do I know my messages are secure?

Your Cognitive Agents work on your behalf---only on your behalf (they are uniquely registered to you)---to continuously monitor your messages and assure you that they are protected. It's like having tons of extra eyeballs watching your messages, all of the time.

On top of that we encrypt your messages end-to-end with multiple personalized keys. (You have the added benefit of your agent's cognitive awareness so that if anyone even attempts to decrypt your messages, you will know immediately).

What in the world is a Personal Cognitive Agent™?

Your agent protects you through a continuous awareness of what’s happening with your messages and who is accessing them. It enforces the permissions you set on your behalf and independently audits that all permissions are followed and your messages are indeed safe, 24/7/365. Your agent is registered to you, and only you, forever.

Is my Personal Cognitive Agent™ an AI?

No. Sesame Agents are a unique class of self-aware software agents called Cognitive Agents™. They are aware of changes of state of people, processes, events, objects, and states of affairs. They're smart, but they are not AI.

We think Sesame’s Cognitive Agent™ technology represents a tangible contribution to machine and systems learning and cognition, but we're not convinced that equating machine learning and cognition with intelligence is accurate. So we do not claim to use Ai. We do believe our technology can and will dramatically amplify and augment human and machine users' capabilities and capacities to discover, qualify and exploit relevant data, information and opportunities. That’s a good start.

Is my device supported?

Currently we only support iOS devices. We love Android and Windows and will be supporting them soon! Make sure to sign up for our newsletter so you can stay up to date with what is coming down the pipe.

What are the system requirements for Sesame?

iOS9.0 and above.

How do I reset my password?

Go to the Login Screen and select 'Forgot Password'. Input your Pass Phrase (different than a 'Password'; you set this up on registration and hopefully wrote this down somewhere secret) and your new Password and voila, you are good to go. If you forgot your Pass Phrase, email and we'll take it from there.

How do I unsend messages?

If you are in an active message thread, long-press the message you want to delete, and select 'Remote Delete', or simply just 'Hide' the message to delete locally.

To delete an entire thread, go to the Inbox screen, swipe right on the thread, and tap the trashcan icon with a lock on it. Select 'Yes' and it will be deleted.

To delete everything from the other users' device---including all messages and contact info (within the app; we can't delete Apple Contacts)---go to the Contacts tab, swipe right on the contact, and tap the trashcan icon with a lock and profile icon on it. Select 'Yes' and everything will be deleted.

How do I mark messages unread, or mark for later?

Swipe left on the messages and tap 'Mark for Later'.

What are ‘undelivered packages’ on the Audit Report?

These are messages that have been encrypted and being sheperded over our secure transport to the recipient, but have not arrived to the recipient yet (ie. if they are in airplane mode). These might also be a command you have given the agent, like 'Request Forward' that has not arrived to the recipient yet.

How do I know when I am connected with a Sesame User?

If you've sent out an invitation to another person, we will have these contacts marked as 'Pending' in your Contacts tab. 'Pending' will disappear as soon as they have registered and set up their account, and then you can send them messages securely.

Two Cognitive Agents™ walk into a bar, what happens?

Both agents negotiate with each other to discover a mutually-shared palate and then make their order. They continuously stare at one another until both are mutually assured of consumption. They then audit the engagement independently for compliance with their agreed upon terms, and that the consumption did indeed occur. A fantastic, albeit dull, engagement ensues.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.

Tony Robbins